This statement discloses the privacy practices and policies for Emeu Charlevoix website. If you have any questions about these practices and policies, please contact us at:

Person in charge of personal datas:

Raymonde Tremblay, President and owner

710 Rue Saint Édouard
Saint-Urbain (QC), CANADA
G0A 4K0

Phone : (418) 667-5443


Le Centre de l’Émeu Charlevoix respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not sold to anyone for any purpose.

Additional Information

To learn more about Centre de l’émeu de Charlevoix policies, please view the following pages:

Terms and conditions

Purchasing / Return Policy

Information collection, use and disclosure

Information gathered on falls under the following categories:

  • Aggregate Site Use Information
  • Cookies and Other Technologies
  • Social Networking
  • Third party Analytics or Ad Serving Services
  • Online Order Information and Security
  • Membership Information
  • Subscriptions, Online Gear Swap, and Events List Information

Aggregate website use information

We record information about the pages viewed by all of our website visitors. This data includes internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks.

We use this data, in aggregate form, to compile statistics and reports for Emeu Charlevoix use, and to improve the online experience for all visitors.

We may, on occasion, provide portions of this aggregate information to vendors, consultants, potential advertisers, or news agencies. Typical uses of the data in this fashion would be to gauge the amount of interest in our site and/or to plan for site infrastructure improvements.

Cookies and other technologies

A cookie is a small text file stored on a user’s hard drive. Cookies are required to shop on our site. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs

We may use cookies to serve our remarketing campaigns so that third-party vendors, including Google and Facebook, show our ads on sites across the Internet. You can opt out of the third parties’ use of cookies by visiting their advertising preferences settings.

We may also use web beacons or pixel tags to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes we may link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

Social Network

Third party analytics or ad serving services

Le Centre de l’émeu de Charlevoix may use certain third-party analytics and/or ad serving services. The providers of these services may independently collect, use, and disclose your IP address together with information about your visits to this and other websites that they service in accordance with their own privacy policies (and not this privacy policy). These services may use their own cookies and other data collection technologies. They may use this information in order to improve your experience, to gain a view of how people are using websites that they service so that improvements can be made, and as otherwise permitted in their privacy policies.

Le Centre de l’émeu de Charlevoix may also use targeted advertising service providers to tailor Le Centre de l’émeu de Charlevoix’s advertisements to your preferences. These advertisements may appear on Le Centre de l’émeu de Charlevoix’s website or social media sites, or on third party sites. If you have opted in to receive email news or offers, Le Centre de l’émeu de Charlevoix may use your email address to target advertising to you. You may opt out of participating in these targeted ad programs by unsubscribing from Le Centre de l’émeu de Charlevoix email newsletters within your account subscription hub.

Online order information and security

If you place an order online, we only require the information needed to complete the processing of your orders and billing. We also share our users’ personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your order.

Our site security

We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to Emeu Charlevoix in connection with a product order is exchanged on a secure server. We use one of today’s most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems..


E-mail is not a secure means to send personal information, as it is not encrypted. We strongly encourage you to use our secure ordering process when ordering online.

International transfers

We may transfer your personal information across provincial or national borders to fulfill any of the purposes in this policy or in the Centre de l’émeu de Charlevoix’s Privacy Code, including to service providers located outside of Canada who may be subject to applicable disclosure laws in those jurisdictions.

Updating clients data

Clients information previously provided to Emeu Charlevoix can be updated online through the Client’s dashboard or by calling us at (418) 667-5443.

Option de retrait

Si vous souhaitez retirer vos renseignements personnels de nos bases de données ou si vous ne désirez plus recevoir de communications de notre part, veuillez écrire à

Opting out

If you wish to have any of your personal information removed from our databases, or if you no longer want us to send any further communications to you, please send an e-mail to

Email subscription

Le Centre de l’émeu de Charlevoix’s newsletters are sent only to users who opt in. Our subscriber database is never sold, rented or loaned to any other parties.

From time to time, Le Centre de l’émeu de Charlevoix may send you safety notices or recalls related to products you have purchased. You may also receive information about the terms of your membership such as eligibility to vote in the Board of Directors elections and membership share redemption.

We collect aggregate information regarding open rates, page views, and generated sales from our HTML email newsletters. Aggregate information does not personally identify individuals. Subscribers concerned about collection of aggregate information may unsubscribe at the bottom of an email campaign by clicking “unsubscribe” button.

Fraud prevention

Le Centre de l’émeu de Charlevoix reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our site, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities. There may also be other circumstances under which Le Centre de l’émeu de Charlevoix is required by law to disclose personal information.


In addition to the above purposes, le Centre de l’émeu de Charlevoix collects individual’s personal information for the following reasons:

  • To provide retail services and process customers purchases;
  • To understand the product and service needs of our customers;
  • To develop and manage products and services to meet the needs of our customers;
  • To contact individuals directly for products and services that may be of interest;
  • To ensure a high standard of service to our customers;
  • To verify a customer’s identity.

Customers Purchases: When customers purchase an item from one of our stores (or through our website) we only request the information needed to complete the processing of orders and billing.

  • We may share our customers’ personal information with outside shipping companies and credit card processing companies in order to bill and ship orders, but we do not provide any more information than necessary for these purposes.
  • We may also use the information to contact customers regarding orders or to provide members with future information about our products and services.
  • We use information on purchases to compile statistics and reports for Centre de l’émeu de Charlevoix’s use.
  • We analyse aggregated information to understand our membership and their needs.


This website contains links to other sites and advertisements. This privacy statement only applies to information collected by our web site. We are not responsible for the privacy practices and policies of these third parties.


Accuracy of information

We strive to ensure that any personal information we retain and use is as accurate, complete and up-to-date as necessary for the purposes for which we will use it. We do not routinely update personal information unless necessary for these purposes. Nonetheless, if our records regarding your personal information are inaccurate or incomplete, we will amend that information at your request.

Access to information

At your request, we will provide to you a statement explaining the extent to which we hold personal information about you, and we will explain how that information has been used or disclosed by us.

This page will be updated if information about the collection and use of your personal data changes.

Location based services

To provide location-based services through the mobile application, le Centre de l’émeu de Charlevoix and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your mobile device. This location data is collected anonymously in a form that does not personally identify you and is used by le Centre de l’émeu de Charlevoix and our partners and licensees to provide and improve location-based products and services.

Some location-based services offered by le Centre de l’émeu de Charlevoix, such as the “Store Locator” feature and location-based Push Notifications, require your personal information for the feature to work.

Changes to this privacy policy

Le Centre de l’émeu de Charlevoix may update this privacy policy in the future. We will notify you about material changes to this privacy policy by placing a prominent notice on our website.

Any changes in our use of personal information contrary to customers’ initial consent will be posted, in advance, on our website with instructions regarding consent to any changes. Notices may also be posted in our stores and sent by email. All changes will remain in compliance with federal and provincial privacy legislation.