Terms of use

The Emeu Charlevoix online store is managed and operated by the Centre de l’Émeu de Charlevoix at www.emeucharlevoix.com. This contract constitutes a legal agreement between the user and the manager of the website (Le “Centre de l’Émeu de Charlevoix”) for the use of the website www.emeucharlevoix.com (the “Website”).

PLEASE READ THE FOLLOWING GENERAL CONDITIONS CAREFULLY BEFORE USING THE EMEU CHARLEVOIX ONLINE STORE.

By using the Emeu Charlevoix online store, you accept to be bound by the terms and conditions of this Contract for the length of your use of the Website. You acknowledge that you have read and understand the conditions of this Contract. If you do not consent to be bound by these conditions, you may not place any order through the Emeu Charlevoix online store. The terms and conditions of the Contract may change at any moment and will enter in effect immediately. If you do not wish to comply with the conditions of use of the Website, you may not use the Emeu Charlevoix online store.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.

Website operation

The Centre de l’Émeu de Charlevoix manages and operates the Website from its Canadian place of business located at the following address:
710 Rue Saint Édouard
Saint-Urbain (QC), CANADA
G0A 4K0
Phone: 418-667-5443
Fax: 418-667-8942

The Centre de l’Émeu de Charlevoix makes no representation that the elements of the Website may be used outside of Canada and strictly prohibits that the Website be accessed from jurisdictions where its contents or use may be deemed illegal. Should you decide to use the Website, you are doing so at your own initiative and you must comply with all applicable laws. Any claim pertaining to the Website and its elements, or resulting from the use of the Website is governed by the applicable laws in the jurisdiction of the province of Québec.

Restriction of use

Unless otherwise indicated in one or several sections of the Website, no element can be copied, reproduced, distributed, published, translated, displayed, or transferred in any manner without the Centre de l’Émeu de Charlevoix’s prior written consent. You may view the elements of the Website, but only for non-commercial purposes and provided that you do not alter them in any manner. Any unauthorized use that does not comply with the foregoing restrictions could lead to civil and/or criminal proceedings.

Limitation of liability

The Centre de l’Émeu de Charlevoix will not be held liable for any compensatory, direct, or indirect damages or for any other damage that could have been caused to the users or to any individual or entity by the technical or technological equipment used on the Website; any human or technical error that could occur at any time; technical problems or defects in the electronic or communications networks, online computer systems, servers, computer equipment, software, or data transmissions; or any problem resulting from technical issues or Website traffic.

Complaints and comments

You can rate and comment on the products offered on the Emeu Charlevoix online store. An administrator will validate the comments within 24 to 48 hours after their publication. The administrator will check that the contents of the comments (a) are not illegal, menacing, obscene, reprehensible or defamatory; (b) do not infringe privacy or intellectual property rights, or cause prejudice to others; and (c) do not contain viruses, commercial solicitation, email chains, mass emails or any other type of junk mail. The administrator reserves the right to delete any comment for any reason (including the foregoing).

Your account

If you have a profile, you are responsible to maintain the confidentiality of your account and password, and to limit access to your computer. You must also assume the responsibility of the transactions made using your account and password. Should the confidentiality of that information be compromised, please notify our customer service as soon as possible at 418-667-5443 to prevent any unlawful use of your details. The Centre de l’Émeu de Charlevoix will not be held liable for any loss or damage resulting from, but not limited to, failure to comply with the security measures provided herein.

Copyrights

All the contents (texts, illustrations, and images) reproduced on the Emeu Charlevoix online store are compliant with the regulations pertaining to copyrights and intellectual property rights.

Unless otherwise indicated in one or several sections of the Site, no element of the Emeu Charlevoix online store can be copied, reproduced, distributed, translated, displayed, or transferred in any manner without the Centre de l’Émeu de Charlevoix’s prior written consent. You may view the elements of the Emeu Charlevoix online store, but only for non-commercial purposes and provided that you do not alter them in any manner.

Privacy and security

The Centre de l’Émeu de Charlevoix cares for the protection of the information transmitted online, as well as for your privacy.

When ordering online or registering to a promotional contest, you will be asked to provide your first and last names, address, email address, and – with your consent – some other information.

The personal information collected allows us to customize and continuously improve our services when you visit the Website.

The Centre de l’Émeu de Charlevoix does not disclose any of the information collected without your prior consent. That information is only accessible and used by the Emeu Charlevoix online store to allow you to open an account (profile), as well as to process your order, contact you if needed or if you win a prize through a contest, customize our exchanges with you, and, with your authorization, send you information via our monthly newsletter.

Access to your information is restricted to the employees and duly authorized representatives of the Centre de l’Émeu de Charlevoix in the performance of their duties.

Security and network performance

The Centre de l’Émeu de Charlevoix does not guarantee optimal performance and security on the Website. It is possible that a hacker manage to infiltrate the server. Therefore, before using your identity to browse or order on the Emeu Charlevoix online store, you must remember that it is always possible that a malevolent individual may access our servers and use, to their own purposes, some of the personal information provided by the users. UNDER NO CIRCUMSTANCES will the Centre de l’Émeu de Charlevoix, or its administrators, be held liable or blamed for acts of hacking.

The lock icon found in your browser window will indicate that you are browsing in secure mode.

Emeu Charlevoix and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.

The padlock icon on your browser window will confirm that you are in secure mode.

This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.

We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.

This agreement between Emeu Charlevoix and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.

Using linked content

This site provides links to other websites. All those sites are independent from Emeu Charlevoix, and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.

User-provided content

By submitting content, users warrant that they have full right and authority to submit that content, and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory, or threatening material, that which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any content we deem inappropriate for any reason whatsoever.

Ordering

Once you have finished adding items to your cart, click on the “Checkout” tab at the top right of the page to complete the ordering process.

I am a returning client / new client

Step 1: Log in to your profile
Returning client: To log in to your profile, you must enter your email address and password in the appropriate fields. You may modify your profile at any time by ticking the “Edit your profile” box before logging in.

To facilitate the management of your passwords, it is possible to create / connect your Emeu Charlevoix account with your Facebook account.

Please fill in the information required for delivery (first name, last name, street address, city/town, postal code, country, province/state/region, email address, and telephone number. At this step, you can also subscribe to the Emeu Charlevoix monthly newsletter and save your profile for future orders.

Step 2: Payment information
Please go to the next step to confirm your payment information (billing address, delivery address, and order summary). For promotional codes, please read the “Apply a promotional code” section. Credit cards (Visa and MasterCard) are the only payment method available on the Emeu Charlevoix online store. You must select your type of credit card in the drop-down menu, and then enter your card number and expiry date. We do not accept cheques, postal money orders, or prepaid credit cards.

You may change your billing or delivery address at any time during the process by clicking on “Edit”. If you decide to cancel your order at this stage, you can simply leave the web page.

Step 3: Order confirmation
To go to the next step and receive your order reference number, click on the “Order confirmation” tab. We will also send a copy of your order confirmation to the email address that you will have previously provided. To cancel the transaction, you must contact our customer service at 418-667-5443. Should you try to contact the customer service outside of business hours, please leave a message in the voice mailbox, stating your contact information and the reference number indicated on your invoice so that we can call you back and proceed to the cancellation of your order.

Please note that our customer service is available Monday to Friday, from 8:30 a.m. to 5 p.m., except on public holidays.

To print the payment confirmation page, click on the “Print” tab.

Applying a promotional code

Click on “Enter your promotional code” by clicking on: Click here to enter your code.
Enter the code in the “Promotion Code” area
Click on “Apply” to confirm the validity of the code.
The promotion will be applied to the item (s) in your shopping cart if the code is valid. Please see the “Promotional Code Terms of Use” section.

Promotional codes terms and conditions

The Emeu Charlevoix promotional codes (or digital coupons) can be used under the following terms and conditions:

  • Promotional codes cannot be used in conjunction with any other promotional offer from the Website. Only one promotional code per transaction.
  • Please note that other restrictions of use may apply to promotional codes.
  • Unless otherwise indicated, promotional codes cannot be redeemed in the brick-and-mortar Emeu Charlevoix stores managed by the Centre de l’Émeu de Charlevoix or its affiliated partners.
  • In the case of promotional codes offering a monetary discount (as opposed to a percentage discount), if the value of the purchased product(s) is inferior to the value of the monetary discount, no amount will be credited to your account and no promotional code will be applied to your order. We recommend that you always select products of equal or superior value to your promotional code.

Displayed prices

The price of the products that you order is the price that is displayed next to the format of each item on the Website. Shipping and delivery fees, as well as applicable sales taxes, are not included. The Centre de l’Émeu de Charlevoix reserves the right to change the prices of the products offered on the Emeu Charlevoix online store at any time and without prior notice.

All prices are in Canadian dollars, except for Europe where the products are displayed in euros.

Crosses-off prices

When a product is offered at a promotional price, the regular price is crossed off and the displayed promotional price is applied to the order.

Delivery times and fees

See the “Shipping and returns” section.

Applicable taxes

See the “Shipping and returns” section.

Order cancellation

See the “Shipping and returns” section.

Orders returns

See the “Shipping and returns” section.

Refunds

See the “Shipping and returns” section.